TERMS OF SERVICE

 

First and foremost, Tools of Her Trade, LLC (TOHT) wants you to have the best experience possible — to be 100% satisfied with all the work done. Transparency, communication, and honesty are TOHT’s core values.

 

These values are reflected in a private “mini-site” where all job information is stored including the number of hours worked, pictures, notes, change, and attachments. Please be sure to check the site using your estimate link as often as possible to make sure we are on the same page as the job progresses. 

 

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WORK WILL START AFTER YOU APPROVE THE ESTIMATE

Your approval of the estimate constitutes your agreement to these terms of service. In order to start a job, the homeowner must approve the estimate and acknowledges that up to two hours over the estimated time may be worked and charged without prior approval by the homeowner. 

 

The scope of work and pricing for this contract is based on conversations and any walkthroughs completed by TOHT and Homeowner. TOHT has taken reasonable measures to ensure that the scope and pricing represent all of the project requirements, but cannot guarantee a final price due to the possibility of unforeseen complications. 

 

PAYMENT IS DUE AT TIME OF SERVICE.

THIS IS NOT A FIXED BID. Service provided is hourly, and may increase based on any additional work requested or required. I typically move from project to project so it is very difficult to keep track of how many hours I spend on any one part.

 

I require payment at the end of each day of service for labor and any materials I've purchased. Depending on the size and estimated cost of the job, I will require a deposit of 1/2 of the estimated price before I begin working. 

 

If you are not available when the work is completed, you have 24 hours from when you receive the invoice to check the work done and submit payment. If I do not hear from you within this time frame, the assumption is that you are satisfied with the work I have done for you. A late fee of $20.00 PER DAY following this period will be added to your invoice. If payment is not received within 30 days, further action will be initiated. Please see the Dispute Resolution section herein.

 

RECORDING TIME WORKED

When I complete each day of work, I record the total number of hours and detailed notes regardless of the number of estimated hours per service. You can see these details by using the same link used to approve the estimate. 

 

Because this is not a fixed bid project, I often work on different parts of the job at the same time (ex. while paint is drying, I might work on drywall repair). So, while I might go over the estimated hours for one piece of the job and under for another, the actual number of hours worked will be equal to the total number of estimated hours, unless there are additions or changes to the originally estimated number of hours.

 

UNFORESEEN CIRCUMSTANCES, ADDITIONS OR CHANGES 

In the event that complications arise, including (but not limited to) bacterial growth, insects/animals, structural damage, wood damage, improper installation of flooring, walls, stairs, lighting, doors, water damage, plumbing, electrical, or building code violations are discovered after the project begins, TOHT will stop work on the project and only restart after a decision has been made about how to proceed. 

 

Your verbal, text, email, or other written mode of communication constitutes your agreement to the additional work. The homeowner understands and agrees that any unforeseen complications may increase the final price of the project including service and supplies.

 

WORK SUPPLIES & WORK MATERIALS  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Materials may be purchased either during or outside the scheduled job time. Materials are usually purchased before the job starts, however, I may need to leave and purchase something during the job.

If I purchase work materials for you, I add 25% to the retail cost plus the time it takes to get them charged at my hourly rate. Unless you specifically tell me what you would like for me to purchase, or how much you are willing to spend, I will purchase the highest quality materials I can find. 

 

IF YOU DON’T WANT A DETAILED ESTIMATE PRIOR TO WORK BEING STARTED

There are times when a homeowner has a variety of small jobs they want to be done, and no estimate is needed.  If no estimate is given, correspondence by text, email,  phone call, or verbal request when onsite, constitutes agreement to these terms. Work will continue until completed, or when there is an agreed-upon time to stop. 

  

PERMITS, LICENSING, & APPROVALS

The homeowner is responsible for procuring any permits or approvals required for the completion of the projects listed in the scope of work. This includes any zoning changes or changes to applicable covenants or local building guidelines.  Tools of Her Trade (TOHT) shall be responsible for any professional licensing required for the execution of the work outlined in the scope of work.

 

INSURANCE & LOSS COVERAGE

The homeowner agrees to maintain adequate property insurance to protect against loss or damage due to theft, fire, vandalism, etc.  TOHT maintains reasonable liability insurance to protect against personal injury or loss.  Both parties agree to provide copies of the insurance certificates for their respective policies to one another upon request.

 

SITE CONDITIONS 

The homeowner is responsible for moving furniture and other items out or away from the area that will be worked on. Many jobs require sanding, which leaves a fine dust in the air that will settle for several days. 

The homeowner is responsible for cutting back any bushes, trees, or any other landscaping that may interfere with the work to be done. If the homeowner requests that TOHT cut back the landscaping, TOHT is not responsible for the look of the landscaping after it is cut back.

 

FINAL INSPECTION

Prior to making the final payment, the homeowner will have the opportunity to review all completed work with TOHT. If the homeowner does not report any issues with the work done within 24 hours of the last date of service, the job will be considered satisfactory, and payment will be due per the terms here.

 

WARRANTY

TOHT does not offer or imply any warranty for supplies or materials used for the project. Any defect or failure of parts or materials used in the project shall be the sole responsibility of the Homeowner.

 

DISPUTE RESOLUTION

The Homeowner and TOHT agree to make reasonable efforts to resolve any disagreements related to this contract between themselves. In the event that the two parties cannot agree on an issue, both parties agree to resolve the issue through a civil court located in Hamilton County, Indiana. The decision of that court shall be considered final.

 

GOVERNING LAW

This services contract shall be governed by the laws of the state of Indiana.

 

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WORK SUPPLIES

Rather than nickel & diming, a flat work supply fee is added to the estimate and invoice, specific to the type of work being performed.

 

This includes everything needed to complete the job – minus the work materials.

**this cost may go up based on the national increase in prices of building supplies

 

Examples of Work Supplies include:

  • Wood Repair – Proper wood screws, wood hardener, wood filler, sandpaper

  • Drywall – drywall mud, spackle, tape, patches

  • Painting – caulk, drop cloths, roller covers, brushes, clean up materials, tape

  • General materials - fasteners, adhesive, caulk, etc.

WORK MATERIALS

Materials are items purchased specifically for your job. The cost of these materials are not included in the estimate due to the variability in prices.

 

   Examples of Work Materials include:

  • Wood to replace the trim

  • Grout for tile repair or installation

  • Drywall boards and joint compound

  • Paint / stain

 

If I purchase work materials for you, I add 25% to the retail cost plus the time it takes to get them charged at my hourly rate. Unless you specifically tell me what you would like for me to purchase, or how much you are willing to spend, I will purchase the highest quality materials I can find.

Materials may be purchased either during or outside the scheduled job time. Materials are usually purchased before the job starts, however, I may need to leave and purchase something during the job.