TERMS OF SERVICE

 

First and foremost, Tools of Her Trade, LLC (TOHT) wants you to have the best experience possible — to be 100% satisfied with all the work done. Transparency, communication, and honesty are TOHT’s core values. These values are reflected in a private “mini-site” where all job information is stored including the number of hours worked, pictures, notes, change orders, and attachments.  Please be sure to check the site using your estimate link as often as possible to make sure we are on the same page as the job progresses. 

 

YOUR APPROVAL OF THIS JOB ESTIMATE CONSTITUTES AGREEMENT TO THESE TERMS OF SERVICE.

 

Rather than a lot of legal mumbo-jumbo, here is an easy to read list of how TOHT operates. OK...there’s a little bit of legal-eze, but it has to be done.

 

WORK WILL START AFTER YOU APPROVE THE ESTIMATE

In order to start a job, the homeowner must approve the estimate.  Please remember this is an estimate based on what is seen during the walkthrough. As I start working, there may be unforseen circumstances that require additional time.

 

PAYMENT IS DUE AT TIME OF SERVICE.

I require payment at the end of each day of service. Also, payment is required for all materials purchased the day of service.

 

If you are not available when the work is completed, you will have 24 hours to check the work done and submit payment. I accept cash, check, Quick Pay or Venmo. **If using Venmo, I will add on an additional 2.5% to cover bank fees.  

 

Checks can be made out and mailed to: TOHT  12928 Tradd St. Carmel, IN 46032

 

RECORDING TIME WORKED

When I complete each day of work, I record the total number of hours and detailed notes regardless of the number of estimated hours per service. You can see these details by using the same link used to approve the estimate. 

 

Oftentimes, I work on multiple projects at once (ex. while paint is drying, I might work on drywall repair) so while I might go over the estimated hours for one project and under for another, the actual number of hours worked will be equal to the total number of estimated hours unless there are additions or changes to the originally estimated number of hours.

 

 

UNFORESEEN CIRCUMSTANCES

Sometimes, even with seemingly simple jobs like wood repair, painting or caulking, an issue may appear after work has started. If any concerns arise, work will cease, and after a discussion, the homeowner will make a decision about how to proceed. 

 

The Homeowner agrees that any additional time to correct an issue will be charged in addition to the original estimated number of hours.

 

ADDITIONS / CHANGES TO ORIGINALLY ESTIMATED WORK

Any significant additions or changes to the original estimate will be documented in the notes section of the personal “mini-site”. Your request, verbal, by text or email, or other written notation constitutes your agreement to the additional work. 

 

Unless a specific number of additional hours are quoted and documented, work will continue until the job is completed.

 

HOURLY RATE

I charge a flat hourly rate. By approving the estimate, the homeowner acknowledges that up to TWO HOURS over the original may be worked and charged. 

 

WORK SUPPLIES & WORK MATERIALS 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If I purchase work materials for you, I add 25% to the retail cost plus the time it takes to get them charged at my hourly rate. Unless you specifically tell me what you would like for me to purchase, or how much you are willing to spend, I will purchase the highest quality materials I can find.

 

Materials may be purchased either during or outside the scheduled job time. Materials are usually purchased before the job starts, however, I may need to leave and purchase something during the job.

 

IF YOU DON’T WANT A DETAILED ESTIMATE PRIOR TO WORK BEING STARTED

There are times when a homeowner has a variety of small jobs they want to be done, and no estimate is needed.  If no estimate is given, correspondence by text, email, or phone call will constitute agreement to these terms. Work will continue until completed, or when there is an agreed upon time to stop. 

 

MAKING SURE YOU’RE HAPPY

It is Tools of Her Trade’s promise that work will be done as quickly and efficiently as possible. The goal is to make sure that each homeowner is happy with the work done. I will come back once, free of charge, within three months of job completion to repair issues related to the original job.

 

Now...here’s the legal mumbo-jumbo

 

PERMITS, LICENSING, & APPROVALS

The homeowner is responsible for procuring any permits or approvals required for the completion of the projects listed in the scope of work. This includes any zoning changes or changes to applicable covenants or local building guidelines.  Tools of Her Trade (TOHT) shall be responsible for any professional licensing required for the execution of the work outlined in the scope of work.

 

INSURANCE & LOSS COVERAGE

Homeowner agrees to maintain adequate property insurance to protect against loss or damage due to theft, fire, vandalism, etc.  TOHT maintains reasonable liability insurance to protect against personal injury or loss.  Both parties agree to provide copies of the insurance certificates for their respective policies to one another.

 

SITE CONDITIONS

The scope of work and pricing for this contract are based on conversations and any walkthroughs completed by TOHT and Homeowner. TOHT has taken reasonable measures to ensure that the scope of work and pricing represent the entire project requirements but cannot guarantee a final price due to the possibility of unforeseen complications.

 

In the event that unforeseen complications, including (but not limited to) mold, termites, structural damage, improper installation of flooring, walls, stairs, lighting, doors, water damage, plumbing, electrical, or building code violations are discovered after the project begins, TOHT will cease work on the project and notate any additionally required materials or labor. Homeowner understands and agrees that any unforeseen complications may increase the final price of the project.

 

FINAL INSPECTION

Prior to making the final payment, Homeowner will have the opportunity to review all completed work with TOHT.  The homeowner will have the opportunity to identify any incomplete or unsatisfactory work and is authorized to withhold the final half of payment until such issues are addressed by TOHT.

 

WARRANTY

TOHT does not offer or imply any warranty for supplies or materials used for the project. Any defect or failure of parts or materials used in the project shall be the sole responsibility of the Homeowner.

 

TOHT shall extend a warranty for all labor for a period of 3 months. This warranty covers only installation and workmanship. Should the Homeowner discover any incomplete, incorrect, faulty, or failed workmanship during the warranty period, TOHT shall correct such issues at their sole cost and expense.

 

DISPUTE RESOLUTION

The Homeowner and TOHT agree to make reasonable efforts to resolve any disagreements related to this contract between themselves. In the event that the two parties cannot agree on an issue, both parties agree to resolve the issue through a civil court located in Hamilton County, Indiana. The decision of that court shall be considered final.

 

GOVERNING LAW

This services contract shall be governed by the laws of the state of Indiana.

 

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WORK SUPPLIES

Rather than nickel & diming, a flat work supply fee is added to the estimate and invoice, specific to the type of work being performed.

 

This includes everything needed to complete the job – minus the work materials.

 

   Examples of Work Supplies include:

  • Wood Repair – Proper wood screws, wood hardener, wood filler, sandpaper

  • Drywall – drywall mud, spackle, tape, patches

  • Painting – caulk, drop cloths, roller covers, brushes, clean up materials, tape

WORK MATERIALS

Materials are items purchased specifically for your job. 

 

   Examples of Work Materials include:

  • Wood to replace the trim

  • Grout for tile repair or installation

  • Drywall boards and joint compound

  • Paint

 

If I purchase work materials for you, I add 25% to the retail cost plus the time it takes to get them charged at my hourly rate. Unless you specifically tell me what you would like for me to purchase, or how much you are willing to spend, I will purchase the highest quality materials I can find.

 

Materials may be purchased either during or outside the scheduled job time. Materials are usually purchased before the job starts, however, I may need to leave and purchase something during the job.

TRADE HOURS

Mon - Fri: 7:30am - 3pm(ish)

Weekends depend on my availability

Summer and holiday hours may differ

l'll get back to you as soon as I can, which may be a day or two.

(I don't always respond immediately if I'm on a job)

call or text

317-658-2973

schedule an estimate or job

©2020 by Tools of Her Trade, LLC